Policies

Payment/Delivery

We are currently just offering delivery to: Continental Portugal, Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Ireland, Continental Spain, Sweden and UK. Please get in touch with us if you live outside the above regions.

  • Payments can be made via Paypal and Bank Transfer.
  • If you wish to pay with a credit card, do so through Paypal.
  • Domestic orders (Portugal): All items are shipped with tracking number¬† and typically take 3-5 days to arrive after the ship date.
  • ¬†International orders: All items are shipped with tracking number. Please note, we are not responsible for any customs charges or lost international orders. Please be patient as international packages can take anywhere from a week to over a month, especially when traveling to the opposite side of the planet or remote areas. Any questions, please don’t hesitate to shoot us a message!
  • Items will be shipped within 1 week from date ordered.
  • Local Pick-ups can be arranged (please email us for more details).

Refunds and Exchanges

  • Refunds will be made if product is lost or arrives damaged (proof of damages must be provided).
  • Shipping charges are non-refundable and any extra shipping fees are the responsibility of the buyer.

Additional Policies and FAQs

  • If you want to make a custom order: Contact us with your name, contact info, organization, and rough order quantity as well as explaining what you want us to make for you!
  • Due to the handcraft method we use each surfcover will have unique patterns and we cannot guarantee the exact colour combinations.